Paul Lafayet represents Hong Kong's most successful French Patisserie in prestigious and quality-conscious locations. We are proud to provide “fresh-made, hand-made and daily-made” Patisseries, Macarons and our iconic Crème Brûlée with the highest range of flavors available on market, using the best quality ingredients ever. Checkout our current openings and join the Paul Lafayet's family!

  • E-Commerce & Digital Marketing Manager

To apply, please send your cover letter and resume to kamielam@paullafayet.com


E-Commerce & Digital Marketing Manager

We are looking for an E-Commerce & Digital Marketing Manager to join our Hong Kong office. The successful candidate will be immaculately presented, bright, and personable with excellent organizational and interpersonal skills.

Job Description

  • Develop E-Commerce strategy to improve website performance in relation to traffic acquisition, sales, conversion to reach sales target and achieve business goals
  • Develop monthly & annual E-Commerce marketing and promotion plan with alignment with brand/retail marketing and merchandising to drive business growth
  • Work collaboratively with the Marketing team to develop product strategies and go-to-market strategies to reach customers
  • Establish and monitor overall standard operating procedures, and on-going operation working processes initiation/optimization if needed
  • Ensure back-end operations work smoothly at all steps, i.e. IT/ Logistics, warehouse, customer service
  • Support customer service and work with sales and operations team on promotion planning and execution
  • Develops and implements strategic direction for online retail demand generation, digital marketing and business optimization to drive conversion on owned and third-party platforms
  • Manage the company’s product portfolio on marketplaces where applicable including product upload, product updates, delisting, and content updates
  • Manages multiple projects and campaigns simultaneously, ensuring clear and proactive communication
  • Provide regular result analysis and reporting on product sales trend, website traffic and suggest areas of improvement
  • Write, edit for website, newsletters, and social media management with a focus on SEO optimization, sales leads generation and brand promotion
  • Ability to handle multi-task, target-oriented, work under pressure and meet deadlines required

Requirements

  • Bachelor holder or above in Marketing, Communication or related disciplines
  • 3 years+ of related experience in marketing and E-Commerce
  • Experience in conversion management, sales journey optimisation, traffic analysis and reporting tools
  • Experience on Shopify is a must
  • Understanding of HTML and E-Commerce UX/UI, SEO is a plus
  • Good knowledge in Excel with strong analytical skills
  • Self-motivated, well-organized, initiative, responsible, team player and result-oriented
  • Excellent communication and problem-solving skills
  • Good command in both written and spoken English and Cantonese
  • Able to handle multiple projects with good time management skills
  • Sensitivity of western desserts

To apply, please send your cover letter and resume to kamielam@paullafayet.com