General Questions
Payment
Delivery and Collection
Change of Order Details and Cancellation
Customization
Special Diet
Discount and Discount Codes
Voucher and E-Gift Card

General Questions

For cakes, we suggest keeping them refrigerated between 2-4°C, it can at most be placed in room temperature for 2-3 hours and should be consumed within 2 days after received.

For macarons, we suggest keeping them refrigerated between 2-4°C, it can at most be placed in room temperature for 4-5 hours and should be consumed within 4 days after received.

For cookies, we suggest keeping them at room temperature, and should be consumed before the expiration date.

Payment

Delivery and Collection

We offer self pick up at 8 boutiques and delivery service within the Hong Kong SAR (except Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island, Ma Wan, Tung Chung, Chek Lap Kok including Hong Kong International Airport, and Hong Kong Disneyland). Delivery fee will be charged and no international delivery service.

Delivery service is available with a delivery fee of HK$120, except for the following areas.**No delivery service will be provided in Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island, Ma Wan, Tung Chung, Hong Kong Disneyland, and Chek Lap Kok including Hong Kong International Airport.

Change of Order Details and Cancellation

Orders are being cancelled for various reasons. Possible reasons are item(s) not available, payment failure, delivery services are not applicable, or suspected fraud.

If your order is cancelled by us, you will receive an email that will explain the reason for the cancellation. Please email us at order@paullafayet.com for further assistance.

Please be reminded that Paul Lafayet reserves the right to cancel the order at any time until the order has been delivered for any reason and refund the customer in full.

Customization

Special Diet

Discount and Discount Codes

Step 1: Go to your shopping cart and click on "CHECKOUT".

Step 2: Simply enter your discount code under the "Gift card or discount code" section and click "APPLY". Valid discount code would be applied immediately.

Step 3: Check the order summary in your shopping cart to confirm that the discount has been applied and proceed with payment.

Please be reminded that discount code cannot be used in conjunction with other promotional offers and E-Gift Card. Before placing orders you can check which type of discount gives you the most value.

Voucher and E-Gift Card

Step 1: Go to your shopping cart and click on "CHECKOUT".

Step 2: Simply enter your E-Gift Card code under the "Gift card or discount code" section and click "APPLY". Valid E-Gift Card would be applied immediately.

Step 3: Check the order summary in your shopping cart to confirm that the E-Gift Card has been applied, and proceed with payment.

Please be reminded that E-Gift Card cannot be used in conjunction with other promotional offers and discount code. Before placing orders you can check which type of discount gives you the most value.