General Questions
Payment
Delivery and Collection
Cancellation and Change Order
Customization
Special Diet

General Questions

- For cakes, we suggest to keep refrigerated between 2-4°C, it can at most be placed in room temperature for 2-3 hours and should be consumed within 2 days after received.

- For macarons, we suggest to keep refrigerated between 2-4°C, it can at most be placed in room temperature for 4-5 hours and should be consumed within 4 days after received.

- For cookies, we suggest to keep at room temperature, and should be consumed before the expiration date.

You can shop at paullafayet.com without creating an account.

However, if you REGISTER with us, you will be able to enjoy the following benefits:

- Faster and easier shopping experience at PAUL LAFAYET online
- A personalised account for more convenient check-out
- Be the first to receive information about promotions and preview new products

Payment

Delivery and Collection

We offer self pick up in store and delivery service within the Hong Kong SAR.

For self pick up in store, you can place an order online and collect by showing the order confirmation email at the selected boutique.

For delivery, please share your order details and email to us and we will get back to you directly.

-Name & Contact Number

-Items

-Delivery Date & Time

-Recipient's Name & Contact Number

-Delivery Address

Cancellation and Change Order

- Change can only be arranged at least 2 working days in advance (Cut-off time at 2pm).

- Should you need any assistance, please contact our Customer Service team directly via phone or email and we will do our best to make sure you get all the items you want added to your order. If outside office hours, please contact the pick-up boutique you have selected.

Customization

Special Diet

- We are sorry, at the moment we do not offer any vegan options for cakes. We are working on developing cakes that would fit different dietary requirements in the future and hopefully they will be launching soon.

- If you have specific allergies and are concerned about any ingredients, please refer to the ingredient list of each item online as our website is accompanied by a list of allergens as well as a full list of ingredients, or contact us directly for further information.