The choices of the serving size of our birthday cakes are 0.5lb Delight Cake (2-4 servings), 1lb Joy Cake (6-8 servings), 2lb Celebration Cake (10-12 servings) and 3lb Celebration Cake (14-16 servings).
Yes, one chocolate birthday plaque is available for each birthday cake with an additional charge of HK$20. The word limit of each chocolate birthday plaque is 30 characters in English.
Overseas customers are welcome to order products for their friends and family in Hong Kong. Products ordered will be delivered to customers' designated address in Hong Kong with a delivery fee applied, or for pick-up at our boutiques in Hong Kong.
For cakes, we suggest keeping them refrigerated between 2-4°C, it can at most be placed in room temperature for 2-3 hours and should be consumed within 2 days after received.
For macarons, we suggest keeping them refrigerated between 2-4°C, it can at most be placed in room temperature for 4-5 hours and should be consumed within 4 days after received.
For cookies, we suggest keeping them at room temperature, and should be consumed before the expiration date.
Only HKD payments are accepted.
We accept major credit cards (Visa, Mastercard & American Express cards), Apple Pay and Google Pay.
Full payment is required to proceed with the order.
Please place an order at least 3 days in advance. Orders could be placed up to 31 days from today.
The ordering process completed after receiving "Order Confirmation" email.
The order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please email us at firstname.lastname@example.org and we will investigate further.
If there are any discrepancies with the order confirmation, please contact us through email email@example.com within 24 hours of receiving the order.
Delivery and Collection
We offer self pick up at 8 boutiques and delivery service within the Hong Kong SAR (except Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island, Ma Wan, Tung Chung, Chek Lap Kok including Hong Kong International Airport, and Hong Kong Disneyland). Delivery fee will be charged and no international delivery service.
Please present your order confirmation email in person at the selected boutique upon arrival. Personal information (such as contact number) might be needed for verification purposes.
Please forward your order confirmation email to the third-party as authorisation. The third-party will be required to present the order confirmation email upon collection. Screen capture of the order confirmation email is not accepted.
Online purchases are limited to one pick up date and location per order. Please place the order separately if you wish to choose multiple boutiques as pick up locations.
Delivery service is available with a delivery fee of HK$120, except for the following areas.**No delivery service will be provided in Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island, Ma Wan, Tung Chung, Hong Kong Disneyland, and Chek Lap Kok including Hong Kong International Airport.
Each online order could deliver to one address only. Please place the order separately if you have multiple addresses or simply contact us at firstname.lastname@example.org for further assistance.
The delivery fee is standardized at HK$120.
Change of Order Details and Cancellation
Please inform us through email email@example.com with your order number.
Returns, exchanges and refunds are not accepted upon order confirmation.
Should you need any assistance, please email us at firstname.lastname@example.org, we will do our best to make sure you get all the items you added to your order.
Refund, cancellation of orders will not be accepted upon order confirmation.
Orders are being cancelled for various reasons. Possible reasons are item(s) not available, payment failure, delivery services are not applicable, or suspected fraud.
If your order is cancelled by us, you will receive an email that will explain the reason for the cancellation. Please email us at email@example.com for further assistance.
Please be reminded that Paul Lafayet reserves the right to cancel the order at any time until the order has been delivered for any reason and refund the customer in full.
Service will be suspended once typhoon signal no.8 or black rainstorm is hoisted. Customer has to reschedule the pick up/ delivery date to another date. Please contact our boutiques directly for more information. We will try to be in touch with our customers to work out feasible arrangements.
Bulk purchases are available. Please email us in advance at firstname.lastname@example.org for more information.
Personalisation services cater to parties, events and weddings are available. Please email us at email@example.com or visit our boutiques for more information.
If you have food allergy, please refer to our allergens and ingredients list in product description, or simply contact us directly for more information.
We are sorry, at the moment we do not offer any vegan options for cakes. We are working on developing cakes that would fit different dietary requirements in the future and hopefully they will be launching soon.
Discount and Discount Codes
Step 1: Go to your shopping cart and click on "CHECKOUT".
Step 2: Simply enter your discount code under the "Gift card or discount code" section and click "APPLY". Valid discount code would be applied immediately.
Step 3: Check the order summary in your shopping cart to confirm that the discount has been applied and proceed with payment.
Please be reminded that discount code cannot be used in conjunction with other promotional offers and E-Gift Card. Before placing orders you can check which type of discount gives you the most value.
Each discount code can be applied by the discount code owner for one time only. Follow up orders with the same discount code will become invalid.
Online and retail discounts are separate. Online discounts are not applicable to retail purchases and vice versa.
Only one discount code can be applied per order.
Discount code and E-Gift Card cannot be applied together.
Please enter discount codes before payment. Any refund or cancellation request will not be accepted. Please make sure to double check your order summary and payment details when ordering.
Voucher and E-Gift Card
Voucher refers to physical voucher that is only applicable to Paul Lafayet boutiques. E-Gift Card refers to digital voucher that is only applicable to Paul Lafayet online store.
Voucher can only be used at boutiques. Online store will not accept voucher.
E-Gift Card can only be used online. Boutiques will not accept E-Gift Card.
Step 1: Go to your shopping cart and click on "CHECKOUT".
Step 2: Simply enter your E-Gift Card code under the "Gift card or discount code" section and click "APPLY". Valid E-Gift Card would be applied immediately.
Step 3: Check the order summary in your shopping cart to confirm that the E-Gift Card has been applied, and proceed with payment.
Please be reminded that E-Gift Card cannot be used in conjunction with other promotional offers and discount code. Before placing orders you can check which type of discount gives you the most value.
Each E-Gift Card can be applied by the E-Gift Card owner for one time only. Follow up orders with the same discount code will become invalid.
Items except for vouchers could be purchased with E-Gift Card. Please note that it cannot be applied to offset shipping fee.
E-Gift Card is a form of digital voucher. It is only applicable to items except for vouchers.
E-Gift Cards cannot be applied to offset the shipping fee.
Only one E-Gift Card can be applied per order.
E-Gift Cards and discount codes cannot be applied together.
Please apply your E-Gift Card before payment. Any refund or cancellation request will not be accepted. Please make sure to double check your order summary and payment details when ordering.