Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please take photos showing the condition of the products if you would like to request for a refund/compensation, we will not offer any refund or compensation for products that the damage was not captured in photos.

Exchanges
We do not accept exchanges unless you have contacted us via order@paullafayet.com and achieved mutual agreement.

Refunds
We do not offer refund unless it is proven to be a faulty product/service caused by us. We reserve the rights to make the final decision in case of dispute.

For all refund/exchange matters, please contact order@paullafayet.com as soon as possible.